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Zero Tolerance Policy

Hessle Grange Medical Practice operates a

ZERO TOLERANCE POLICY

We are committed to providing a high quality level of care to our patients. The relationship between patients and practice staff is important and a two way process. In order to protect our staff and patients, we respectfully point out that the following behaviour will not be tolerated:

  • Threatening or abusive language involving shouting, swearing or offensive remarks

  • Threatening behaviour or physical abuse

  • Verbal abuse towards members of the team in any form including verbally insulting staff

  • Harassment

  • Persistent or unrealistic demands on the practice

  • Derogatory racial or sexual remarks

  • Wilful damage to practice property

  • Theft

  • Comments made via social media that may act to undermine patient trust in our team

Please note: ACTS OF CRIMINAL VIOLENCE OR AGGRESSION WILL BE NOTIFIED TO THE POLICE IMMEDIATELY

Such behaviour has a marked effect on staff and patients and, therefore, where such behaviour is observed, we reserve the right to issue a warning and in the case of violence and aggression where the police have been involved the patient will be immediately removed from the practice list.

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