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Practice Charter

Rights & Responsibilities of a Patient

Please treat all surgery staff, fellow patients, carers and visitors politely and with respect.

Please attend appointments on time or give the practice adequate notice that you wish to cancel.

Make a separate appointment for each patient that needs to be seen. This allows the doctor enough time to treat each patient with the time that they deserve.

Home visits should only be requested for those who are unable to come to the surgery because of serious illness or infirmity.

When patients are asked to give 48 hours' notice for repeat prescriptions, please give us this time as it is to allow for accurate prescribing.

Out-of-hours calls (e.g. evenings, nights and weekends) should only be requested if they are felt to be truly necessary.

Keeping & Protecting Information

We keep information about you to ensure that you can receive the best possible care and treatment. Information we hold may include:

  • Basic details such as your name, address and date of birth.
  • Consultations and other contacts we have with you.
  • Details about your health and treatment and care you need
  • Details about the treatment and care you receive
  • Results of investigations, such as blood tests and smear tests

The main reason for which your information may be needed is:

  • To provide you healthcare and treatment

Your information will also help us to:

  • Protect the health of the public generally.
  • Develop and plan services, making them accessible and appropriate to your needs.
  • Teach and train healthcare professionals, conduct research and support professional development.
  • Investigate complaints or untoward incidents
  • Prepare statistics on NHS performance and activity

Everyone working for the NHS has a legal duty to keep information about you confidential.

At times we will be required to share this information with other NHS or governmental departments, for example, to notify a birth or infectious diseases that may endanger the safety of others.

Your Medical Record

The General Data Protection Regulations (2018) allows you to find out what information is held about you including information held within your medical records, either in electronic or physical format. This is known as a subject access request (SAR). If you would like to have access to all or part of your records, you can make a request in writing to the organisation that your believe holds your information.This can be your GP, or a provider that is or has delivered your treatment and care. You should however be aware that some details within your health records may be exempt from disclosure; however this will be in the interests of your wellbeing or to protect the identity of a third party.


The practice has a Consent Protocol which explains the practice’s approach to consent and the way in which the principles of consent are put into practice. Copies of the protocol are available in our waiting areas.

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