DNA (Did Not Attend) Policy
A significant number of appointments are wasted each month due to patients not turning up for their appointment. The effects of these missed appointments are an increase in waiting time for appointments, frustration for both staff and patients and a waste of resources.
If a patient fails to attend an appointment an informal warning letter (DNA1) will be sent.
If the patient fails to attend another appointment a formal warning letter (DNA 2) will be issued advising them that a further occurrence will result in their removal from the practice.
If the patient fails to attend another appointment within a 12-month consecutive period they may be removed from the practice list.
Freedom Of Information – Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available upon request.
Within the health centre the doctor has access to chiropody, dietary advice, speech and language therapy, physiotherapy, health visitors, district nurses and midwives.
We are happy to make referrals into the private sector if required. However, please note that we are unable to sign insurance claim forms if we have not been previously involved in the referral. As it is non-NHS work there is a charge for this service according to BMA recommended guidelines.
Charges may be made for services to patients which are not available on the NHS such as private medical certificates, private insurance claim forms and various types of medical examinations to name but a few.
We will inform you of these charges, which follow BMA recommendations. A list is displayed at reception for your information.
Do you look after someone who cannot manage at home without support because of frailty, illness or mental and physical disability? If so, you are a carer. We are interested in identifying carers, especially those people who may be caring without help or support. We know that carers are often "hidden", looking after a family member or helping a friend or neighbour with day to day tasks and may not see themselves as a carer.
We feel that caring for someone is an important and valuable role in the community, which is often a 24-hour job that can be very demanding and isolating for the carer. We further believe carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care and, not least, a listening ear when things get too much.
If you are a carer, please let the practice know so that we can update our records and refer you, at your request, to the nearest Carers Support Service who can provide relevant advice, support and information.
Carers' Identification and Referral forms are available from reception.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.
Patients are advised to ask for a chaperone if required, at the time of booking an appointment if possible, so that arrangements can be made and the appointment is not delayed in any way. The healthcare professional may also require a chaperone to be present for certain consultations.
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.