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Online Services

You apply for online access to book and cancel appointments (currently with a GP only), request repeat prescriptions for any regular medications, view your summary care record and access your detailed coded medical record.

In order to register for online services, we request that patients attend the surgery in person having completed the relevant registration form (Appendix A) and after reading the patient information leaflet (Patient Online Records Access – patient information leaflet). Please ensure you bring all the relevant ID documentation with you.

If you already have the basic online access and wish to apply for access to your detailed coded record, please complete the relevant registration form (Appendix C), read the patient information leaflet (Patient Online Records Access - patient information leaflet) and attend the surgery in person with the relevant ID.

Due to the highly confidential nature of the data, patients are requested to bring in TWO forms of ID, one of which must contain a photo i.e. passport; driving licence or bank statement and a form of proof of residency.

Applying for proxy access? Please complete the relevant applications forms (Appendix B1 or B2) in order to apply for this.

Due to the highly confidential nature of the data, patients are requested to bring in TWO forms of ID, one of which must contain a photo i.e. passport; driving licence or bank statement and a form of proof of residency.

Proxy access refers to giving a third party access to online services on behalf of a patient. Family members or carers can only have access to a patient's online records only in circumstances where the patient has consented to this, or if the patient lacks capacity and the applicant can provide evidence that they have been granted the power to manage the patient's affairs.

NHS England recommend that practices adopt a very cautious approach to allowing parents’ access to their child’s medical record once the child reaches the age of 11. Children vary in the age at which they are able to make an independent and informed decision about who should have access to their record. Hessle Grange Medical Practice has decided to adopt the most practical approach and withdraw parents’ access as soon as the child reaches 11 unless there are exceptional circumstances. A young person may decide at a point, once they are mature enough to act autonomously, to request access themselves.


REGISTRATION FORMS

APPENDIX A - Patient Online Registration Form

APPENDIX C - Patient Online Registration Form (Detailed Coded Record Only)

APPENDIX B1 - Patient Online Proxy Access Request Form (Age 0-10 and Age 16+)

APPENDIX B2 - Patient Online Proxy Access Request Form (Age 11-15)


PATIENT INFORMATION LEAFLETS

PatientOnline Records Access -patient information leaflet.pdf

PatientOnline frequently asked questions - information leaflet.pdf

PatientOnline - giving you more choice in accessing GP services - information leaflet.pdf

Keeping your online health and social care records safe and secure - information leaflet.pdf

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