Requests for home visits should only be made if attending the surgery is not possible. Such requests should be made before 10.30am unless an urgent need arises. It is likely that the GP will telephone before making a visit to determine whether this is the best course of action. Unless your call is related to later stage palliative care you should call 999 rather than request a home visit if you believe a life-threatening condition exists. (See section: Medically Urgent/Emergency cases.) If you are telephoning about a later stage palliative care condition and need to speak to the doctor immediately you should make the receptionist aware of this fact and a GP will contact you as soon as possible following the end of any in-progress consultation.