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Call 111 - When it is less urgent than 999

Appointments

Introduction

The following explains how the system works.

The appointment service we provide

The NHS East Riding of Yorkshire Clinical Commissioning Group (ERYCCG) has a contract with the practice to provide a service from 8.00am to 6.00pm Monday to Friday excluding public holidays. They also contract with us to provide an additional surgery for pre-booked appointments from 6.30pm to 8.00pm on Monday evening and 7.30am-8.00am on Tuesday and Thursday mornings. They have separately contracted with an 'out of hours' service provider to cover more serious conditions which require the patient to see a GP between 6.00pm and 8.00am each day and at weekends and bank holidays.

Our main telephone lines are open from 8.00am – 6.00pm Monday to Friday (excluding bank/public holidays).

We have admin staff ready to take your calls and transfer you through to the appropriate department.

Same Day (Urgent) Appointments

To request a same day appointment, please telephone the Hessle surgery only, between 8.00am-10.30am, choosing Option 2.
All requests for a same day (urgent) appointment will be triaged by our Clinical Practitioners.

Pre-booked (Routine) Appointments

To request a pre-booked routine appointment, please telephone the surgery between 9.00am-6.00pm, choosing Option 1.
Prer-bookable slots are available two to four weeks in advance of the current day. Extending this period results in higher numbers of patients who do not attend or who cancel at the last minute. We generally try to make appointments at mutually convenient times of the day and allocate pre-bookable slots if they are available.

On-line Appointments

We also offer appointments which are available online. Please contact our reception staff for more information on how to access this service.

Click here to make your appointment online.

Medically Urgent / Emergency Cases

If you are telephoning about a later stage palliative care condition you should read the Home Visits section. All other medically urgent/emergency cases will be dealt with by the surgery the same day. If you are telephoning and have symptoms such as severe chest pain, breathing difficulties or a haemorrhage which you believe may be life-threatening, you should call 999 rather than the surgery as our GPs are unable to provide an instant access service. Depending on availability, it could be up to four hours before you receive a response from your GP or the on-call doctor.

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