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SAME DAY APPOINTMENT REQUESTS Posted on 24 Apr 2019

SAME DAY (URGENT) APPOINTMENT REQUESTS

When you call or attend the surgery to request a same day (urgent) appointment please provide the receptionist with a brief idea of the problem so they can deal with it more efficiently and make sure really urgent cases are put first.

Once you have given the receptionist a brief idea of the problem, you will either be added to a list of patients to be telephoned back by the duty Clinician or will be signposted to the appropriate person/service.

If you are added to the triage list the duty Clinician will aim to call you back within an hour of your call - so please keep you phone near you!

If the Clinician has two failed called attempts they will not call back again.  If you realise you have missed calls please call back to re-book.

For further information please enquire at the reception desk.

 

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